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Delete your BuenaCarta account

On this page we explain how to request the deletion of your BuenaCarta account and the data associated with it. It applies both to accounts created from the website and to those created from the BuenaCarta app for Android or iOS, developed by Gormaz Informática S.L.

How to request deletion

You can request the deletion of your account by filling in the contact form on this website, stating the email of your account and that you wish to delete it.

To protect your account, we may ask you to confirm the request from the email address you registered with before processing it. You do not need to give us your password.

Which data is deleted

Once the request is confirmed, we will permanently delete:

  • Your user account: name, email address and password.
  • Your establishments and their menus: sections, dishes, prices, photos, allergens, translations and design.
  • The QR codes and the public page of your menu, which will stop working.
  • The identifiers of your devices used to send you app notifications.

If you have an active paid subscription, it will be canceled when the account is deleted and no further charges will be made.

Which data is kept

If you have made any payment, we will keep the invoices and the associated billing data for the period required by Spanish tax and commercial regulations (up to 6 years). This data is kept blocked and is only used to comply with those legal obligations.

Timeframe

We will process your request within a maximum of 30 days from its confirmation and will notify you by email once the account has been deleted. Deletion is final and cannot be undone.

You can find more information about the processing of your data in our Privacy policy.